Payment and Refund Policy

The following payment and refund policy will apply to IPTM’s online training courses offered through the Online Training Portal.


Effective January 15, 2015, full payment must accompany all registrations.  You may register online
at and pay with your Visa, MasterCard, Discover or American Express credit card, or
you may download a registration form and mail it to IPTM with a check.

Registration Changes

Just like classroom training, the student must be committed to the courseand invest the necessary
time for successful completion.  The inability or unwillingness of the student to do the coursework or
meet the assignment/testing deadlines within the course will result in either a grade of incomplete or
failure, whichever is appropriate.

In cases where registration changes are requested, the changes will be available only in the following


Because of the flexible nature of online training, it would be inappropriate for IPTM to assume attendance or withdrawal from a course based upon the system log - in status.  Therefore, it is imperative that a student or agency clearly communicate their intention to cancel the registration for an online course in a timely manner.  

In cases where materials have already been sent to the student in preparation for the course (text books, templates, etc.), the appropriate materials and shipping costs will be deducted from the refund amount.

Instructor Led Courses

Complete the Cancellation Request Form and return it to IPTM.  No telephone cancellations will be accepted.  An administrative fee will be assessed to the refund based on the class start date: 20% if the request is received more than 30 days of the start date; 50% if the request is received within 30 days of the start date.  No refunds will be given on or after the start date.  In lieu of a refund, student substitutions can be made or a credit can be issued for a future course.  No refunds will be given for no-shows.


Independent Study Courses/Webinars

Due to the automated format of this course, no refunds or substitutions can be made after registration.

Transfers and Substitutions

In lieu of a refund, agencies may wish to substitute another student for a course or transfer a student to
a future offering of the same course. In these cases, the following applies:
• Requests for transfer or substitution must be made to IPTM by close of business on the third
  calendar day of the course. This notification must be done in writing to either the IPTM
  registrar or course instructor.

• If a transfer or substitution is requested, the registration is no longer eligible for a refund.

• Only one (1) substitution or one (1) transfer will be permitted per original registration.

• In cases where student materials have been shipped, the materials must be transferred to the
  substituting student or retained until the future offering, as appropriate.  Additional fees will be
  charged if replacement student materials become necessary.

• Substitutions are only available in cases where the student has not yet logged-in to the course.

• When a substitution is chosen for an instructor led course, the substitute student must log-in to
  the course within 24-hours in order to catch-up with the required course work.
Last modified: Monday, July 3, 2017, 8:53 PM